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34 pages (30 min. read)
THE DEFINITIVE GUIDE TO MASTERING NPS
Learn proven methods and strategies for mastering Net Promoter for SaaS
Chad Keck is the CEO & Co-Founder of Promoter.io, a comprehensive customer intelligence and engagement platform built upon the best-practice principles of the Net Promoter System (NPS). Prior to launching Promoter.io, Chad lead the customer success team at AppFog through its acquisition by CenturyLink. In addition, he's served as a product lead and executive for numerous highly successful ventures including both Rackspace and HP Cloud. Chad is a sought-after thought leader on customer experience, the Net Promoter System and product development. He is a native Texan, devoted father and author of an upcoming book on optimizing NPS for success.
ABOUT THE AUTHOR, CHAD KECK
WHY IS NPS IMPORTANT FOR SAAS?
WHICH CUSTOMERS YOU SHOULD SURVEY?
WHERE BEST TO ENGAGE YOUR CUSTOMERS
HOW OFTEN YOU SHOULD ENGAGE
THE BENEFITS OF DRIP AND REMINDERS
PREDICTING REVENUE THROUGH SENTIMENT
MULTIPLYING YOUR BEST CUSTOMERS
THE POWER OF FOLLOWING UP
FINDING KEY TRENDS IN YOUR DATA
SHARING DATA ACROSS THE ORGANIZATION
TRACKING CUSTOMER DATA OVER TIME
HOW TO TAKE ACTION
Copyright 2017 Promoter.io
Founder of Baremetrics
“Using Promoter.io and Net Promoter helped us quickly surface the areas where we were really excelling as well as the areas we needed to improve. This has helped us increase customer loyalty by 125%.”
Founder of Sumo.com
“NPS helps us take a proactive approach to making customers happy and gives us the opportunity to address issues from customers who don’t love us … yet.”
WRITTEN FROM OUR EXPERIENCE WORKING WITH LEADING SaaS COMPANIES